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Related Page: Can’t Access Server Settings

Ensure that Remote Access has been successfully enabled for the Server.

If your app is not on the same network as your Plex Media Server: Tip!: Make sure the subnet mask (netmask) is set correctly, so that the devices are actually treated as being on the same subnet.

Make sure both the Server and app are on the same subnet of the network.

When both your Plex app and Plex Media Server are on the same local network: Related Page: Using resources information to troubleshoot app connections App and Server Are on the Same Network

See the Related Page information for additional information you can gather. If you continue to have an issue, then posting details in our support forums will be the best resource for you.

Then sign into your account in the Plex appĭepending on whether your app is local or remote to the Server, there are also other things to check.

Sign out of your Plex account in both the app and Plex Media Server.

Make sure you aren’t requiring secure connections on the server while using an app that doesn’t support them (see below).

Disable any proxies being used on your computer or router.Disable any VPN on your computer or router.Verify that your Server is listed on your Devices page.Ensure that Plex Media Server is actually actively running.Ensure you have the current version of Plex Media Server installed.Here are some general troubleshooting steps you can take: Related Page: Sign in to Your Plex Account General Troubleshooting Your app is signed in and connected to your account.You’ve signed into the Plex Media Server using your Plex account.Check our Downloads page for the latest version. You are running a current version of the Plex Media Server.If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that: